Refund policy

Refund Policy

At Sakura Sushi, customer satisfaction is our priority.

Due to the nature of our food products, we do not accept returns or exchanges once an order has been prepared or delivered.

If your order arrives damaged, incomplete, incorrect, or if there is a quality issue, please contact us within 30 minutes of receiving your order.

To process your request, please provide:
- Your order number.
- Photos of the received items.
- A brief description of the issue.

After reviewing your request, we may offer one of the following:
- A replacement order.
- Store credit.
- A full or partial refund, depending on the situation.

Refunds, when approved, will be processed to the original payment method within 5–10 business days.

For assistance, please contact us:

Phone: +971 55 130 7000
Email: sakura7771a.ya@gmail.com

Thank you for choosing Sakura Sushi.